I have a Jewish-American composer friend who used to visit me when I lived in Switzerland, and on one occasion he came down to the farm I cultivated in Italy. Frank is a lovely and highly intelligent man, with wide[...]..
At the heart of many people’s difficulties with adapting to other cultures and mind-sets and ways of doing things lies fear. What kind of fear? Fear of otherness; fear of making mistakes or a fool of yourself; fear that[...]..
Diversity is the new normal---and we’d better get used to it. Under the impact of migration, globalisation, and the concentration of work in super-connected cities across the world, we are dealing with people of many different national, ethnic, cultural, social,[...]..
Cultural understanding almost always starts with the personal—which means it starts with you. Without a strong sense of who you are and how your own culture has influenced and shaped you, you are very unlikely to know how to[...]..
I have a Czech friend in London who works for a major bank, which recently sent him to Melbourne with a one-day stopover in Singapore for client meetings. The stopover was followed by a non-stop flight to Melbourne where he[...]..
We are all on a cultural intelligence journey every day of our lives in this rich, complex and sometimes deeply unsettling world of ours. In our businesses, families and relationships, we connect as a matter of course with people from[...]..
Working and communicating across cultures can be an unsettling business for many people, particularly if they are not familiar with the culture(s) in question. Sometimes this is expressed in curious ways – such as wanting to find a quick rule[...]..
You work for a large multinational company. Your colleagues are largely Caucasian like you, but there are also a significant number of people of Afro-Caribbean, Hispanic, Puerto Rican, Mexican, Japanese, Indian, Korean and Chinese backgrounds in the companies’ various divisions.[...]..
How do you address people respectfully in Asia’s diverse cultures? And how do you greet them in the crucial moment before business cards are exchanged? How do you make a good first impression? These may seem like very obvious questions[...]..
The whole subject of business card etiquette in Asia is a subject that creates a minefield of misunderstandings for Western businesspeople and a lot of embarrassed amusement – or rather, bemusement. However, there is no reason why this should be[...]..