The single most important driver of your company’s success is your people’s sense of belonging, and their ability to communicate clearly with and to trust their colleagues, team members and leaders. A more cohesive workplace leads to better working[...]..
Cultural understanding almost always starts with the personal—which means it starts with you. Without a strong sense of who you are and how your own culture has influenced and shaped you, you are very unlikely to know how to[...]..
I have a Czech friend in London who works for a major bank, which recently sent him to Melbourne with a one-day stopover in Singapore for client meetings. The stopover was followed by a non-stop flight to Melbourne where he[...]..
We are all on a cultural intelligence journey every day of our lives in this rich, complex and sometimes deeply unsettling world of ours. In our businesses, families and relationships, we connect as a matter of course with people from[...]..
Working and communicating across cultures can be an unsettling business for many people, particularly if they are not familiar with the culture(s) in question. Sometimes this is expressed in curious ways – such as wanting to find a quick rule[...]..
You work for a large multinational company. Your colleagues are largely Caucasian like you, but there are also a significant number of people of Afro-Caribbean, Hispanic, Puerto Rican, Mexican, Japanese, Indian, Korean and Chinese backgrounds in the companies’ various divisions.[...]..
How do you address people respectfully in Asia’s diverse cultures? And how do you greet them in the crucial moment before business cards are exchanged? How do you make a good first impression? These may seem like very obvious questions[...]..
The whole subject of business card etiquette in Asia is a subject that creates a minefield of misunderstandings for Western businesspeople and a lot of embarrassed amusement – or rather, bemusement. However, there is no reason why this should be[...]..
One of the business leadership skills that is most difficult for Western executives to master in Asia is the art of cross-cultural communication. In Asia’s high context cultures, where mutual trust and understanding are the essential pre-requisites to building successful[...]..
I often find client’s eyes glazing over when I talk about business etiquette, and their eyes close completely when I go on to business etiquette in Asia. It sounds so boring, doesn’t it? ‘Etiquette’ suggests the position of knives and[...]..